Frequently Asked Questions

As all our jewellery is made-to-order, we aim to ship your pieces within 14-21 days of the order being placed. Please note, during festivals, adverse weather conditions or other such crises, your shipment could get delayed. We assure you that we will try our best to have your parcel delivered to you in good time and our team will keep you updated in case of any delays.

Yes, absolutely. Under our Buyback Scheme, we are happy to refund a net 70% of the invoice value, subject to the following deductions and compliances:

Buyback scheme shall be applicable after 1 year of purchase of the product.

The Buyback will be processed only once we have received the product and it has been inspected by our Quality Assurance Department. If the product passes the relevant quality check, you can expect refund and payments under the buyback scheme within 21 days.

Processing fee of Rs 1000 shall be deducted while determining the Buy Back Value.

The Product under the Buyback scheme should be accompanied by:

1. Original Packaging

2. Certificate (If Any)

3. Invoice Copy of the Product

As all our jewellery is made-to-order, we aim to ship your jewelry within 14-21 days of the order being placed. Please note, during festivals, adverse weather conditions or other such crises, your shipment could get delayed. We assure you that we will try our best to have your parcel delivered to you in good time and our team will keep you updated in case of any delays.

All products are eligible for return within 7 days and exchange within 15 days from the date of receipt of the Product. The Product to be returned or exchanged should be accompanied by:

1. Original Packaging in sellable/unused condition with no scratches, wear and damage or alteration.

2. Certificate (If Any)

3. Invoice Copy of the Product

The refund/exchange will be processed only once we have received the Product and it has been inspected by our Quality Assurance Department. If the product passes the relevant quality check, you can expect a complete refund/exchange within 21 days.

Not applicable on orders delivered to Singapore.

For more information please see our return and exchange policy.

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